سياسة الخصوصية

Last Updated: March 2026

Nature Heal (“we”, “our”, or “us”) operates the website natureheal.ae. This Privacy Policy describes how we collect, use, store, and protect your personal information when you visit our website, create an account, or make a purchase from our online store.

We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

By accessing or using natureheal.ae, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

When you visit our website, create an account, or place an order, we may collect certain personal information that helps us provide our services effectively.

The information we may collect includes:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Account login details
• Order history and purchase details

This information is collected when you:

• create an account on our website
• place an order
• subscribe to our newsletters
• contact us through the website

2. Payment Information

Nature Heal offers multiple payment options including:

• Credit Cards
• Apple Pay
• Google Pay
• Cash on Delivery

When you choose to pay using credit cards or digital wallets, your payment details are processed securely through third-party payment processors. Nature Heal does not store or directly access your full credit card details.

All payment transactions are handled through secure encrypted connections provided by the payment processor.

3. How We Use Your Information

We collect and use your personal information for several purposes, including:

• Processing and fulfilling your orders
• Delivering products to your shipping address
• Sending order confirmations and shipping updates
• Providing customer support
• Improving our website and services
• Sending promotional emails or newsletters (when subscribed)
• Preventing fraudulent transactions and ensuring website security

Your personal information will only be used for legitimate business purposes related to the operation of Nature Heal.

4. Shipping and Order Fulfillment

In order to deliver your orders, we share limited information with shipping and logistics partners.

The information shared may include:

• Customer name
• Delivery address
• Contact phone number

This information is used strictly for the purpose of order delivery and shipment tracking.

5. Cookies and Tracking Technologies

Nature Heal uses cookies and similar technologies to improve user experience and analyze website performance.

Cookies may be used to:

• remember items in your shopping cart
• remember login sessions
• analyze website traffic
• improve website functionality

Our website may use the following tracking tools:

• Google Analytics – used to understand website traffic and visitor behavior
• Facebook / Meta Pixel – used for advertising and marketing performance tracking
• Google Ads Tracking – used to measure advertising performance
• WooCommerce Cookies – used to maintain shopping cart functionality and checkout sessions

Users can manage or disable cookies through their browser settings. However, disabling cookies may affect some website functionality.

6. Marketing Communications

If you subscribe to our marketing communications, we may send you promotional emails, newsletters, product updates, or special offers related to Nature Heal products.

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

Order confirmation emails and transactional messages related to your purchases will still be sent when necessary.

7. User Accounts and Personal Data Control

Customers may create accounts on our website to manage orders and store shipping information. Alternatively, customers may also place orders using guest checkout.

Users have the right to:

• request access to their personal data
• request corrections to inaccurate information
• request deletion of their personal data
• request a copy of their stored information

Requests related to personal data can be submitted by contacting us at:

info@natureheal.ae

8. Data Storage and Security

Nature Heal takes appropriate technical and organizational measures to protect personal information from unauthorized access, misuse, or disclosure.

Our website is hosted on secure servers located in the United Arab Emirates, and we implement standard security practices including encrypted connections and restricted access to sensitive data.

Despite these safeguards, no internet-based system can be guaranteed to be completely secure, and users acknowledge that they share information at their own risk.

9. Data Sharing

Nature Heal does not sell, rent, or trade personal information to third parties.

However, we may share limited information with trusted third parties when necessary for business operations, including:

• payment processors to handle secure transactions
• shipping and logistics companies for order delivery
• analytics providers to improve website performance

These third parties only receive the information necessary to perform their services.

10. Third-Party Services

Our website may contain links to third-party services or websites. These services operate independently and may have their own privacy policies.

Nature Heal is not responsible for the privacy practices of third-party websites or services.

Users are encouraged to review the privacy policies of those websites before providing personal information.

11. Data Retention

We retain personal information only for as long as necessary to:

• fulfill orders
• maintain business records
• comply with legal obligations
• resolve disputes

Once the information is no longer required, it is securely deleted or anonymized.

12. Changes to This Privacy Policy

Nature Heal reserves the right to update or modify this Privacy Policy at any time. Updates will be posted on this page with the revised “Last Updated” date.

Users are encouraged to review this page periodically to stay informed about how their personal information is protected.

13. Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Nature Heal
دبي، الإمارات العربية المتحدة
Email: info@natureheal.ae
Website: https://natureheal.ae/privacy-policy